Refund policy
Master Game Studios LLC
Last updated: 11/22/2025
Thank you for shopping with Master Game Studios LLC. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
The following items are not eligible for return:
- Digital downloads
- Gift cards
- Custom or personalized items
- Clearance or final-sale items
- If you have questions about whether your item is eligible, please contact us before sending it back.
Return Process
To start a return, please contact us at mastergamestudiosllc@gmail.com.
We will provide instructions on how and where to send your item.
Items sent back without a return request will not be accepted.
Customers are responsible for return shipping costs unless the return is due to our error (incorrect or defective item).
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, a refund will be issued to your original payment method within 5–10 business days.
Processing time may vary depending on your bank or payment provider.
Shipping fees are non-refundable.
Exchanges
We only replace items that are defective or damaged.
If you need an exchange, please contact us at mastergamestudiosllc@gmail.com with photos of the issue.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
If your order has already shipped, please proceed with a standard return.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.
We will work quickly to resolve the issue at no cost to you.
Contact Us
If you have any questions about our Refund Policy, contact us at: